Coroanvirus Updates

Kennelwood Pet Resorts Coronavirus Updates:

This page contains the most up-to-date details on Kennelwood’s coronavirus policies, hours of operations and available services. Currently the Page & Lindbergh location remains open for pet boarding. All other Kennelwood locations remain closed until Monday, April 27th. The Grooming by Kennelwood Spa located inside of the HSMO will remain closed until further notice.

Which Locations are currently open?

Beginning Monday, April 27th the following location will reopen in a modified capacity.
Page & Lindbergh: This location will offer overnight boarding, grooming and daycare services. Grooming and daycare services will be available for a limited number of pets each day.

South County: This location will offer overnight boarding, grooming and daycare services. Grooming and daycare services will be available for a limited number of pets each day.

St. Peters: This location will offer overnight boarding, grooming and daycare services. Grooming and daycare services will be available for a limited number of pets each day.

Mason Lane: This location will offer grooming and daycare services. Grooming and daycare services will be available for a limited number of pets each day. Boarding drop off and pickup are not available at this time.

Chesterfield: This location will offer grooming and daycare services. Grooming and daycare services will be available for a limited number of pets each day. Boarding drop off and pickup are not available at this time.

Maryville, IL: This location will offer overnight boarding and daycare services. Grooming will be available for pets utilizing boarding and daycare services to ensure they go home clean and healthy.

O’Fallon, IL:This location will offer daycare services and grooming services for pets who utilize daycare to ensure they go home clean and healthy. Boarding drop off and pickup are not available at this time.

Grooming by Kennelwood inside of the HSMO: This location will remain closed in alignment with the HSMO’s current operating procedures.

What are your hours?
Our customer care staff is answering our phones at (314) 429-2100 Monday through Saturday from 9am to 5pm, and on Sunday’s from 10am to 5pm. If you are visiting the Page & Lindbergh location outside of those hours please call use at (314) 258-7421, and boarding staff member will assist you. Our Page & Lindbergh Pet Resort continues to provide 24 hour care for pets boarding with us as normal.
Beginning Monday April 27th our Operating Hours will be:
New operating hours and specific drop off and pickup windows will be implemented until further notice.
Monday – Saturday: 7am – 5pm
Sunday: 10am – 5pm We are open on Sundays for Boarding pickup and drop off only. Phones will be answered beginning at 9am on Sundays.
We ask drop offs to occur between 7am – 10am
We ask pickups to occur between 2pm – 5pm

What Social Distancing Policies Do You Have in Place?
As safe social distancing practices we ask that:

  1. Payment information will be collected over the phone when making your pet’s reservation.
  2. Customers will not be permitted inside our facilities and we will utilize curbside drop off and pickup for all services. Upon arrival, a team member will greet you outside in the parking lot and direct you from there. Please remain in your vehicle at all times.
  3. We ask that drop offs occur between 7am – 10am and pickups occur between 2pm – 5pm.
  4. At this time we are requesting no personal belongings be brought from home during your pet’s stay. Owner’s food and treats are welcome.
  5. Our staff will adhere to strict social distancing protocols during curbside pickup/drop off, as well as inside our facility with other team members while providing care and services for your pet.
  6. We are providing our staff with personal protection equipment such as masks, gloves and sanitizer, while limiting the number of staff in any given area at one time, and disinfecting commonly touched objects around the clock.

What Services Are Available?
Pet boarding has been deemed an essential service by our local government. Our Page & Lindbergh location is able to provide boarding services at this time. While your pet is staying overnight with us, we are able to provide quality care which includes enrichment activities such as DayCamp, treats, treat puzzles, PupDates, and grooming on your pet’s departure day.

Beginning on Monday, April 27th all grooming and daycare services will require appointments until further notice. Please call us at (314)429-2100 or make a daycamp or grooming reservation request online. DayCamp and grooming services will be available Monday through Saturday. A limited number of pets will be allowed for grooming and daycamp services each day to continue the safe practice of social distancing with both customer interactions and staff to staff interactions inside our facilities.

Beginning on Monday, May 11th DayTraining services will resume. Space is limited and reservations are required. Call us at (314) 429-2100 or contact your Trainer directly to reserve your pet’s spot. Curbside drop off and pickup will be utilized for DayTraining dogs. All private lessons will be conducted via Zoom. Please speak with your Trainer for more information.

Select Kennelwood Personal Trainers are providing virtual private lessons via Zoom. Click HERE to learn more. Our dog Training services will reopen beginning Monday, April 27th with training options available in combination with boarding. In an effort to practice social distancing pets can continue their training or start a new training program utilizing our Board ‘N Train option. If you are interested in the Board ‘N Train program, please contact your Trainer.  

When Are You Re-Opening?
We plan to re-open all of our other locations, with the exception of the Spa located inside of the HSMO, in a modified capacity on Monday, April 27th. We will continue to monitor the recommendations from the CDC, state and local governments and our partners in the pet care industry nation wide.